Refund policy

1. Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

  • The item must be unused, unwashed, and in the same condition that you received it.

  • It must be returned in the original packaging with all tags attached.

  • Proof of purchase is required (order confirmation email or receipt).

We reserve the right to refuse returns that do not meet the above criteria.

Non-returnable items include:

  • Gift cards

  • Final sale items

  • Underwear or hygiene-sensitive items

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.

Please note:

  • Original shipping charges are non-refundable.

  • Free return shipping on first item unless the item is defective or incorrect.

3. Exchanges

We currently do not offer direct exchanges. If you would like a different size or item, please return your product and place a new order.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us at nico0chabot@gmail.com within 7 days of receiving your order. Include photos and a description of the issue. We will send a replacement or issue a refund at no extra cost.

5. How to Start a Return

To initiate a return, please email us at nico0chabot@gmail.com with:

  • Order number

  • Items you wish to return

  • Reason for return

We will respond within 2 business days with return instructions.

6. Modifications

We reserve the right to update or modify this policy at any time. Changes will be posted on this page with the effective date.